Updated: Feb 14
One of the most complicated scenarios we have face as Customer Support, is dealing with people when we're not there. You and I both know people get FEISTY late at night, specially in the retail space.
If neuromarketing teaches us something is to play with people's psychology, and guilt tripping them is a fantastic way for them to keep interacting with your business in a chirpy mood. Check out the nugget I droppped for 12 Days of Nuggets about how an amazing default reply that changes according to time can help you sell more product.